Support
Get help with Astro Lord: contact us by email or WhatsApp, manage or cancel your subscription, restore purchases and delete your account.
On this page
When you write, tell us your iPhone, iPad or Mac model, the app version if you can see it and what you were doing when the problem happened. A screenshot helps. Please don’t send card or bank details; we never need them.
Subscriptions and purchases
How do I cancel my subscription?
On iPhone or iPad: Settings → your name → Subscriptions → Astro Lord → Cancel Subscription. On Mac: App Store → your name → Account Settings → Subscriptions → Manage. Cancel at least 24 hours before the renewal date. You keep access until the end of the period you’ve paid for. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles payments for purchases made in the app, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the Astro Lord purchase and choose “Request a refund”. Apple decides refund requests. Details are in our Refund and Cancellation Policy.
I paid but the plan isn’t unlocked.
Open the plan screen in the app and tap Restore purchases. Make sure you’re signed in with the same Apple ID you paid with. If it still doesn’t unlock, email us the date of the purchase and the order ID from your Apple receipt email.
I have a new phone. How do I get my charts back?
Sign in with the same Apple account you used before and tap Restore purchases on the plan screen. If your saved profiles don’t appear, email us from the address linked to your account and we’ll help move them.
Do coupon codes work on iPhone?
Apple’s Offer Codes are redeemed through the App Store. If we send you an Offer Code, open the link in the message or go to App Store → your picture → Redeem Gift Card or Code.
Readings and timings
Why is a timing different from my printed panchang?
Astro Lord uses NASA JPL’s DE440s ephemeris and calculates for your exact location. Printed panchangs are usually calculated for one city, and some use older Surya Siddhanta maths, so tithi end times can differ by up to about 40 minutes. Where traditions disagree on a festival date, the festival’s “Why this date” note tells you which rule the app used.
I don’t know my exact birth time.
Choose “Don’t know” for the time. Pages that don’t depend on the exact time still work. The ascendant, houses and divisional charts need the time, and the app tells you which parts are affected. An astrologer can help with birth-time rectification through Ask & Consult.
The timings are for the wrong city.
Allow location for Astro Lord in Settings → Privacy & Security → Location Services, or pick your city in the app’s Settings. With “Update when I travel” on, timings follow you when you move more than about 25 km or change time zone.
Is my data used to train AI?
No. Astro Lord does not use any AI service. Your birth details and questions are used only to calculate your readings and to answer your consultation requests. See our Privacy Policy.
Consultations
Ask & Consult opens WhatsApp with your question and birth details filled in, and shows you exactly what will be sent first. Consultations are arranged and paid separately from app subscriptions; the price and timing are agreed with you on WhatsApp before anything is charged.
Your account and data
- Delete your account: in the app, Settings → Delete account. Or follow the steps on Delete your account.
- Get a copy of your data, or correct it: email support@astrolord.in from the email linked to your account.
- Complaints about how we handle your data: our Grievance Officer is Kulveer Singh, at support@astrolord.in.
Business API
For API keys, usage and invoices, see Business API or write to support@astrolord.in.
Who we are
Astro Lord is run by Kulveer Singh, an individual (sole proprietor) based in India.
Abohar, Punjab, India