Refund and Cancellation Policy

1. App subscriptions (Regular, PRO, GOD Tier)

How to cancel

• iPhone or iPad: Settings → your name → Subscriptions → Astro Lord → Cancel Subscription.
• Mac: App Store → your name (bottom left) → Account Settings → Subscriptions → Manage → Astro Lord.

Cancel at least 24 hours before the renewal date to avoid being charged for the next month. After you cancel, your plan stays active until the end of the current paid period and then returns to the free plan. Your charts and profiles are not deleted. Deleting the app does not cancel your subscription.

Refunds

All in-app purchases are processed by Apple, so we can’t issue refunds for them ourselves. To ask for one:

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Choose “Request a refund”, pick the reason, and select the Astro Lord purchase.
3. Apple reviews the request and tells you its decision, usually within 48 hours.

Apple decides refund requests under its own policy. If something went wrong with the app itself, such as a plan not unlocking after payment, write to us at support@astrolord.in first. We’ll fix access, and we’ll support your refund request to Apple if we can’t.

Upgrades and downgrades

Moving to a higher plan starts it straight away; Apple credits the unused part of your current plan. Moving to a lower plan takes effect at your next renewal.

2. Extra profiles (₹500)

An extra profile is a one-time purchase that adds a profile slot immediately. It isn’t a subscription and doesn’t renew. If you delete a profile, the slot stays available for another one. Refund requests go through Apple as above.

3. Consultations over WhatsApp

Consultations are agreed and paid separately, directly on WhatsApp, not through the App Store.

• You can cancel or reschedule free of charge up to 12 hours before the agreed time.
• If the consultation doesn’t happen because of us, you get a full refund or a new time, whichever you prefer.
• Once a consultation has taken place, it can’t be refunded, because the service has been delivered. If you weren’t satisfied, tell us and we’ll look at it fairly.
• Refunds are paid back to the original payment method within 7 working days of approval.

4. Business API plans

Paid API plans are billed monthly in advance. You can cancel at any time from your account or by email; the plan stays active until the end of the paid month and isn’t charged again. We don’t refund part-used months, except where a fault on our side made the API unusable for a significant part of the month, or where the law requires. Contact support@astrolord.in with your customer ID.

5. Delivery

Everything we sell is digital. Plans, extra profiles and API keys are delivered instantly in the app or developer portal after payment. Nothing is shipped.

6. Your consumer rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other consumer law that applies to you.

7. Contact

support@astrolord.in · WhatsApp +91 77173 51359. We reply within 2 working days.